FAQS

What age is the bag recommended for?

We typically recommend using the bassinet for babies up to 6 months. In many cases the bassinet will hold a baby past 6 months but this depends on the size and growth of the little one. 

Is the bag heavy? How much does the bag weigh?

The overall weight of the bag is 2.16 lbs (0.98kg).

How big is the crib?

The bassinet is approximately 15.7 x 27.6 inches.

When would I use That Baby Bag?

Anywhere and everywhere! Common uses include picnics, travelling and more recently, as a safe changing area during COVID-19.

I want to buy this as a gift, but I don't want the recipient to see the price.

Not to worry - the bag will come in clear packaging and there will be no reference of price. We can add a gift message to your order if you email info@thatbabybag.com within 24 hours of purchasing.

Can the baby sleep here overnight?

We do not recommend using the bassinet for long periods of time. We strongly advise that the baby is not left unsupervised.

Does That Baby Bag come with a mattress?

A mattress will have to be bought separate if desired as That Baby Bag does not come with a mattress. We recommend carrying a small blanket in the backpack for use when opening the bag into a bassinet.

Where can I buy That Baby Bag near me?

We currently offer FREE international shipping.

Can I pay via PayPal?

We offer a wide variety of payment methods including Apple pay, PayPal and Google Pay.

I have just placed an order, when will it arrive?

We ship orders directly from our warehouse and the team will do everything they can to get your order shipped out within 24 hours (excluding Sundays)

Country  Average Delivery Time (Weekends Included)

US 

 5-18 Days 

UK

 4-12 Days

CA

 7-20 Days

AU

 5-16 Days

NZ

 6-18 Days

 


I am not in love with my order, can it be returned? What if there is an issue?

If you wish to return a product, please email info@thatbabybag.com detailing the reason for the return and photos of the damage. Please note that we only accept returns for faulty / broken items within 30 days of receipt.

The item is to be returned in the same condition as it was received. Please do not try to send back any used items as the refund will not be warranted. 

Once we receive the returning item, we will send an email acknowledgement to say that we have received the package. Subject to inspection, we will notify you of the approval or rejection of your refund.

When a product is confirmed as faulty, your refund will be processed and the credit will automatically be refunded to the card used to make the original payment.

I have entered an incorrect address what do I do now?
Double check the address displayed in the confirmation email. If the address is incorrect, email us at info@thatbabybag.com detailing the situation and we will not process your order. After 24 hours your order is likely to have been processed, at which point we do not grant refunds.


If you have further queries please email us at info@thatbabybag.com

As we receive a large volume of emails, please attach your order number and address the problem clearly and we will get back to you promptly.