FAQS

What age is the bag recommended for?

We typically recommend using the bed for babies up to 6 months. You're likely to get slightly longer out of it depending on the size of your baby but if not, I guess you'll just have to use it as a backpack! 

Is the bag heavy? 

All things considered, no not at all! The overall weight of the bag is approx. 3 lbs / 1.4 kg.

How big is the bed?

The bed is approx. 15.7 (39.9 cm) x 27.6 (70.1 cm) inches.

When would I use That Baby Bag?

Anywhere and everywhere! That Baby Bag is great during picnics at the park, at the beach, a MASSIVE help when travelling with a little one, and is even commonly used as a safe changing area following the recent pandemic. 

I want to buy this as a gift, but I don't want the recipient to see the price.

Not to worry - the bag will come in clear packaging and there will be no reference of price. We can add a gift message to your order if you email info@thatbabybag.com within 24 hours of purchasing.

Can the baby sleep here overnight?

We do not recommend using the bed for long periods of time. We strongly advise that the baby is not left unsupervised. 

Does That Baby Bag come with a mattress?

Yes. We have tried and tested the mattress and can assure you, your baby will be nice and comfy. It's a shame we don't do adult sizes! 

Where can I buy That Baby Bag near me?

You can buy That Baby Bag on our website from wherever you are in the world! Don't worry about prices jumping up at checkout - we offer FREE shipping worldwide.

Can I pay via PayPal?

We offer a wide variety of payment methods including Apple pay, PayPal and Google Pay.

I have just placed an order, when will it arrive?

We ship orders directly from our warehouse and the team will do everything they can to get your order shipped out within 24 hours (excluding Sundays)

Country  Average Delivery Time (Weekends Included)

US 

 5-15 Days 

UK

 4-10 Days

CA

 5-15 Days

AU

 5-15 Days

NZ

 5-15 Days

 


I am not in love with my order, can it be returned? What if there is an issue?

If you wish to return a product, please email info@thatbabybag.com detailing the reason for the return and photos of the damage. Please note that we only accept returns for faulty / broken items within 30 days of receipt.

The item is to be returned in the same condition as it was received. Please do not try to send back any used items as the refund will not be warranted. 

Once we receive the returning item, we will send an email acknowledgement to say that we have received the package. Subject to inspection, we will notify you of the approval or rejection of your refund.

When a product is confirmed as faulty, your refund will be processed and the credit will automatically be refunded to the card used to make the original payment.

Not answered your question? Email us at info@thatbabybag.com

As we receive a large volume of emails, please attach your order number and address the problem clearly and we will get back to you promptly.